1: How to handle customer complaints:
(1): The customer service team will receive customer emails, reply to all customer questions, and take refund, replacement and replenishment
(2): The customer service team will handle customer complaints through the PAYPAL&STRIPE background, reply to customer complaints, and refund the customer in the PAYPAL&STRIPE background. measure
(3): Some customers will communicate with us through some chat software, such as some foreign mainstream tools such as WHATSAPP. The customer service team will communicate in time and deal with the problems raised by customers in a timely manner, so as to solve the problem as soon as possible!
2: Team size: 15 customer service team members
3: Team address: Facade D28, Building 4, Guomao Building, Fengcheng City, Jiangxi Province

2: A description of the return policy for refunds proposed by the customer
(1): When the operation receives the payment from the customer, it will notify the warehouse to check and send the goods as soon as possible
(2): During the delivery of the goods, the customer will have some questions, such as asking about the logistics situation, asking for pictures of the product delivery, etc. The customer service team will reply to the customer’s logistics inquiry website through email, PAYPAL background and other measures, and send real pictures of the goods, etc.
(3): When the customer proposes a refund, the customer service team will communicate first. If the customer is still not satisfied, the customer service team will take a refund.
(4): If the logistics package is lost, the customer service team will communicate with the customer and take measures such as reissue and refund.
(5): If the customer does not receive the goods within the time promised by us and raises doubts, a refund shall be taken
(6): Because the goods are sent abroad, generally no return processing is adopted, that is, the customer will be refunded and not returned.
(7): If the customer asks about the inconsistency of the description of the goods in the PAYPAL&STRIPE  background, the customer service team will take measures such as refund and reissue after communication.
(8): If the customer has not received the goods in the PAYPAL&STRIPE  background, the customer service team will send the tracking website of the logistics provider to the customer, which is convenient for the customer to inquire and receive the goods.
(9): Because the customer service team has 12 people, in order to achieve better service, each customer service staff adopts a one-to-one, responsible policy for each customer's purchasing habits, and refunds are available for different customers and different countries. Payment returns will vary